Capgemini
Cloud Operations Engineer
Job Description
AWS Connect Contact Center Engineer Job Description (India)
Minimum 3+ years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms
Job Responsibilities
As an AWS Connect Contact Center Engineer within Capgemini’s Business Services Global Business Line would perform the following set of responsibilities and duties exists.
- Experience in building solution and implementing CCaaS
- 1-2 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect Platform
- 5-7 years of hands on experience with Cloud based VoIP systems design, implementations, support, monitoring, and security. With emphasized experience on: Contact Center
Configuration, Queues and Prompts , Routing Profiles, Agent/User Management
- Establish and maintain strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providers
- Experience with AWS Services that include Amazon Connect, Lambda, S3, Athena, Kinesis, DynamoDB, Lex
- Code/Scripting capabilities (Python, JAVA)
- Bachelor’s degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience
- Participate in and/or lead projects of medium to high complexity.
- Leads on-call production support activities, using the technical knowledge and capability to handle all problems that may arise.
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