Capgemini
AWS| Cloud PMO | 5-7 yrs | Noida, Chennai, Pune, Kolkata
Job Description
AWS| Cloud PMO | 5-7 yrs | Noida, Chennai, Pune, Kolkata
Job Responsibilities
PMO
Management
2+ yrs Experience in coordinating and managing the engagement
Experience in working with customers in NA or Europe region
Experience in building and managing project plan[s]
Communication
Excellent Spoken and written skills
Experience in interacting with Customer SMEs
Experience in conducting interviews and workshops for requirement gathering
3- 5 years Business Analyst experience in Contact center projects
Business Analyst experience in Contact center projects
Customer Journey Mapping
User stories creation
Salesforce portion + someone with call center operations knowledge as well
- Contact Center experience
- Journey map and or use case creation
- Ability to assist in ESOAR workshops and drive discussions
- Good communication
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