Capgemini

ITSM Consultant

Posted On

Jan. 22, 2025

Location

Pune, Maharashtra

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

Feb. 12, 2025

Job Description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Job Description

A Delivery Executive is responsible for a single engagement andor domain within an account and acts as Delivery Executive for businesscritical engagements. The Delivery Executives responsibilities include stakeholders management communication with the client, developing strong relationship with key client IT stakeholders, managing risks client relationships and acting as first escalation instance for the EM, both internally and towards the client. They are responsible for overall delivery profitability and productivity, establishing a proper governance framework and ensures proper reporting.They will lead commercial management and take part to contract negotiation along with seeking to expand Capgeminis client footprint by identifying and anticipating and driving business opportunities.

Job Description - Grade Specific

Delivery Executive - Entry level Delivery Executive, typically for a smaller account/smaller domain inside a larger account

Skills (competencies)

Accountability

Active Listening

Adaptability

Adaptative Strategy

Adaptive Planning

Adaptive Thinking

Analytical Thinking

Assertiveness

Attention to Detail

Business Acumen

Business Agility

Business Partnering

Business Transformation

Change Management

Client Centricity

Coaching

Collaboration

Commercial Management

Complex Engagement Management

Conflict Management

Contract Management

Crisis Management

Critical Thinking

Cultural Awareness

Data-Driven Decision-Making

Decision-Making

Delegation

Emotional Intelligence

Executive Presence

Financial Analysis

Financial Control

Financial Reporting

Giving Feedback

Inclusive Communication

Influencing

Innovation

Managing Difficult Conversations

Mentoring

Multi-Tower Deal Strategy

Negotiation

Proactiveness

Problem Solving

Project Budgeting

Project Financial Planning

Project Management

Project Reporting

Project Tracking

Receiving Feedback

Relationship-Building

Risk Assessment

Risk Management

Stakeholder Management

Storytelling

Strategic Governance

Strategic Thinking

Stress Management

Teamwork

Time Management

Transparency

Verbal Communication

Working Under Pressure

Written Communication

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Job Description

Job Description

Job Description - Grade Specific

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