Infosys

Service Design - WD

Posted On

Oct. 7, 2024

Location

Pune, Maharashtra

Experience Level

4 - 12 Years Exp.

Job Type

Permanent

Apply By

Dec. 31, 2024

Job Description

Responsibilities: · Use service design tools to build a user journey map that identifies the problems and issues within a service that need to be addressed. · Plan and execute co-creation workshops with partners to propose the most viable solution for a given problem. · Produce service design blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals, for the creation and evolution of products and services. · Produce simple designs that clearly communicate the product or system, regardless of its complexity. · Build designs with an information structure and navigation that anticipate user paths and logical process flows. · Work closely with researchers to develop designs and basic prototypes based upon scenarios. · Lead a team to focus on understanding and utilizing human experience design practices for each step of the process. · Responsible for defining and driving the medium to long-term service design strategy for user experience and research within a product. · Promote HXD standards and support the team in developing and maintaining them as the foundation for crafting cohesive experiences. · Understand how to structure research and basics tests to reduce the risk of confirmation and one other type of bias impacting the results. · Recommend possible solutions based on research results, ensuring they are insightful and impactful. · Apply fundamental aspects of accessibility requirements to designs. Educational Requirements Bachelor Of Science,Bachelor of Design,Bachelor of Arts Additional Responsibities: Knowledge of Agile or Lean UX or product methodologies and experience working in a collaborative, agile environment is a plus. Evidence to show the approach to problem solving coupled with skills in research, user experience, and design (both visual and interaction) Strong written and verbal communication skills Technical and Professional Requirements: 6+ years relevant work experience + 2 of the following BS/MS Degree; preference for Human Computer Interaction, Service Design, or Computer Science; or equivalent experience Experience working as a service designer with an in-house Design team or at a Design agency. Experience in an IT business interface role – successfully balancing business needs within a project

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