Accolite
Junior Cloud Engineer
Job Description
Responsibilities:
- Assist in maintaining the health and performance of Windows and Linux server infrastructure across AWS and Azure environments.
- Provide day-to-day support for client-managed systems and infrastructure.
- Monitor systems to identify and respond to issues or anomalies, escalating when necessary.
- Respond to incidents to ensure timely restoration of services, documenting actions in the ticketing system.
- Support routine tasks such as patching, system checks, backups, and log reviews.
- Contribute to change management by assisting with documentation, implementation steps, and rollback procedures.
- Participate in working sessions to understand and resolve recurring issues.
- Collaborate with senior engineers to learn and support automation for infrastructure provisioning and deployments.
- Gain exposure to various platforms including eCommerce, Content Management Systems, and data integration systems.
- Assist in maintaining infrastructure-as-code (IaC) templates using tools such as Terraform or CloudFormation under the guidance of senior engineers.
- Assist in setting up and managing monitoring and alerting tools (e.g., CloudWatch, Azure Monitor, Sumo Logic) to improve visibility and reduce response times.
- Participate in vulnerability scanning and remediation efforts to maintain system security and compliance.
- Work closely with development teams to resolve infrastructure-related issues.
- Contribute to monitoring and reporting improvements under guidance.
- Participate in rotational shifts and on-call for 24/7 support coverage.
Preferred Skills:
- Foundational knowledge of cloud platforms such asAWSand/orAzure.
- Basic experience withLinuxandWindowssystem administration.
- Familiarity withITIL processes(incident, change, problem management) and ITSM ticketing tools is a plus.
- Good problem-solving skills and eagerness to learn and grow in cloud and infrastructure technologies.
- Willingness to work in a team environment and provide support during off-hours as needed.
- Develop the ability to query and analyse logs using CloudWatch Logs Insights to troubleshoot issues, identify patterns, and support incident response.
- Willingness to continuously learn to enhance their technical skills
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