Amazon

Vendor Specialist

Posted On

April 8, 2024

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

July 16, 2024

Job Description

Welcome to the Worldwide Returns, ReCommerce, (WWR&R) organization at Amazon.com. We aspire to achieve zero cost of returns and zero product waste through innovative new liquidation channels, optimizing our existing channels, donating the right products to people in need, and reducing our reliance on recycling.
Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business key performance metrics with laser focus.
As the Zero Waste Vendor Specialist, US Donations and Recycle, you will be the primary point of contact for your assigned external Recycle and Donations vendor partners. You will monitor incoming vendor disputes to process, monitor escalations or inquiries from vendors or operations sites and resolve, and develop new ways to drive Amazon to our Zero Waste Goals. You will also identify continuous improvement projects to work on to reduce costs, increase recovery, or invent and simplify our business. You will also have the opportunity to work cross-functionally across external vendors and internal operations, ACES, product, tech and finance teams. Lastly, you will be able to dive deep into data to find new opportunities to escalate roadblocks and risks to both business and external vendors.

Key job responsibilities
• Be the primary POC for assigned Donation or Recycle vendors to handle escalations and regular business inquires.
• Process incoming vendor data to report progress to team goals.
• Input FLARE system business rule restrictions or mapping for the Donations and Recycle namespaces.
• Update or execute contracts within Amazon’s contract central system.
• Be able to rule SQL queries in Hubble to run reports related to ship method, removals or other inquires.
• Own one of the team’s standard work programs such as enabling recycle at new sites, identify new volume to be recycled or donated, data management/queries, or contracts all while streamlining or simplify the work for the team and vendors.
• Report out on Weekly Business Review metrics for your area of responsibility.
• Identify continuous improvement projects that reduce costs, increase recovery or simplify the program on behalf of our customers.
• Be capable in external communication with vendors to find win/win solutions.
• Work cross-functionally with Product Owners, Tech, Business, Finance, Product Safety, Legal, ACES and Operations partners.

A day in the life
You will get the opportunity to work cross-functionally with ReLo Operations, Finance, Product, Tech organizations. You will also get to work with external vendors, who are business-2-business (B2B) vendors of Amazon. Your work is dynamic in nature, works at scale across the network, and has both standard work and proactive projects. We have big true north goals, where you work daily on finding ways to proactively achieve them. Lastly, you will dive deep into business performance, input and defect metrics for your business to find ways to drive continuous improvement.

About the team
As a member of the US Recycle, Donations, and Zero Waste team, you will get to work in a team environment, where everyone works to support one another to achieve our goals of zero cost of returns and zero waste. While you will have your own goals and objectives, we tend to work collaboratively as necessary and have mechanisms in place to track your projects, goals and business performance.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND• Strong project management and organization skills with ability to manage multiple, competing priorities simultaneously
• Ability to analyze business requirements for functional, non-functional, testability and completeness
• Attention to detail, ability to analyze requirements, raise questions and seek clarifications required for testing
• Ability to prepare and share timely status reports with stakeholders
• Experience with collection, documentation and archival of all required testing artifacts in accordance with controls/audit requirements
• Proficiency with Microsoft Office Suite (Word, Excel)
• Proficient English knowledge, both verbal and written

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