Oracle
EPM Senior Technical Analyst
Job Description
What You’ll Do:Come and join us! This position is for an experienced professional with a hands-on functional background in the Oracle EPM Cloud (SaaS) suite of products. The ideal candidate understands not only the concepts of finance but also how they apply to the day-to-day processes of a production business environment. Responsible for supporting critical business operations. Works independently to provide quality services to multiple customer engagements. Performs varied and complex duties and tasks that need independent judgment to support Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Also, this position is for a professional who gets acquainted with customers’ financial business operations, which are managed by Oracle and act as a primary point of contact for the customers. Must be able to make use of one’s knowledge as well as to navigate all the resources available within Oracle to handle customers’ questions, concerns, and reported issues if they relate to the Functional and Operational level of the customer’s Oracle EPM environments. For issues that fall outside of the scope of this position, such as Infrastructure/installation problems or software defects, the requirement becomes to be an advocate for the customer and work with Oracle Support as needed, making sure that Support Engineers understand the customer’s issue, and promptly satisfying any questions and requests from Support to keep the troubleshooting effort moving forward.
Career Level - IC3
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