Amazon

Cloud Support Engineer (Security)

Job Description

Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
•Learn and use groundbreaking technologies.
•Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•Interact with leading engineers around the world.
•Partner with Amazon teams in India to help reproduce and resolve customer issues.
•Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
•Drive customer communication during critical events.
•Drive projects that improve support-related processes and our customers’ technical support experience.
•Write tutorials, how-to videos, and other technical articles for the developer community.
•Work on critical, highly complex customer problems that may span multiple AWS services.

A day in the life
Every day will bring new and exciting challenges on the job while you:
Learn and use ground breaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
Interact with leading engineers around the world.
Partner with AWS teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive communication during critical events.
Drive projects that improve support-related processes and our customers

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND- Bachelor’s degree OR equivalent experience in a technical position
- 2+ years of network , security and operating system support experience
- 2+ years of distributed systems experience
- 2+ years of information security and compliance experience


Jobs at Hyderabad

TCS

TCS Hiring for Oracle EBS Finance F…

4 - 15 Years

Hyderabad, Telangana

View Details

Last Date: Aug. 31, 2024

Amazon

Seasonal Benefits Administrator, My…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 9, 2024

Amazon

Data Engineer- Building Next Gen F…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 2, 2024

Virtusa

Database Admin

Full Time

Hyderabad, Telangana

View Details

Last Date: Aug. 31, 2024

Amazon

Data Engineer- Building Next Gen F…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 9, 2024

Virtusa

Java API

Full Time

Hyderabad, Telangana

View Details

Last Date: Sept. 30, 2024

Virtusa

Senior Consultant

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2024

Virtusa

GEN AI

Full Time

Hyderabad, Telangana

View Details

Last Date: Sept. 30, 2024

Virtusa

.NET FSD

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2024

Paypal

Technical Product Manager

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 14, 2024

Oracle

Product Manager/Strategy

Professional

Hyderabad, Telangana

View Details

Last Date: Aug. 31, 2024

Amazon

Associate

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 9, 2024




More Jobs at Amazon

Amazon

Account Manager - Ad Sales, GCS Ads…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 9, 2024

Amazon

Manager, Category Manager, Home Ent…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 9, 2024

Amazon

Business Intelligence Engineer, WW …

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 2, 2024

Amazon

Data Center Security Specialist, HY…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 2, 2024

Amazon

Leads Management AM, Central Leads …

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 2, 2024

Amazon

Business Analyst Support, AOP (Leve…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 9, 2024

Amazon

Catalog Specialist, IN Shoes

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 2, 2024

Amazon

Sr. Ads Campaign Specialist, LCS US…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 2, 2024

Amazon

Quality Assurance Technician, Amazo…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 9, 2024

Amazon

Software Development Engineer

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 2, 2024

Amazon

RME coordinator

Freshers/Experienced

Ahmedabad, Gujarat

View Details

Last Date: July 2, 2024

Amazon

CAP Sr. Ops Manager, CAP

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 9, 2024