Paypal

Technical Product Manager

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

What you need to know about the role
Join PayPal and help us transform the future of commerce. On the Risk as a Service (RaaS) team, we build AI-driven risk management tools to help some of the world’s largest online sellers accept payments online safely and securely. In this role, you’ll collaborate with merchants, data scientists, and engineers to build models and tools to help merchants manage payment risk.


Meet our team
Risk as a Service at PayPal is a highly available and sophisticated platform that enables the deployment of highly responsive fraud strategies, machine learning experiments, and is optimized to respond proactively to fast-developing cybercrime threats. The Risk as a Service Product Management team thrives in environments where we can help our customers understand and address the complex domain of payments risk management.

The Risk as a Service team owns a suite of risk and chargeback solutions targeted at merchants of all sizes who need to process payments online safely and profitably. We collaborate with data scientists, engineers, sales, legal, customer support and many more to deliver impactful solutions every day.

Job Description:

Your way to impact

  • Help identify, build and launch capabilities that make PayPal’s Fraud Prevention tools the solution of choice for merchants processing online payments worldwide

  • Bring a relentlessly customer-focused perspective to every decision we make, ensuring all of our customers not only use our tools successfully, but with genuine excitement, becoming our biggest advocates

  • Identify and execute on opportunities to drive improved revenue and operating margin across our product offerings

  • Work with product leaders on shaping the product strategy and roadmap and set key business goals (OKRs). 

  • Serve as a product SME in strategic pre- and post-sales customer engagements

  • Be a thought leader in driving the product strategy, in tandem with the leadership team

Your day to day

  • Author product requirements and use cases by working closely with customers and internal stakeholders like Data Science, Architecture, Customer Support, Integrations, Pricing operations, Finance, Legal & Compliance and more

  • Bring a strong industry perspective geared towards machine learning/artificial intelligence that can help shape and evolve our products to the next level

  • Develop a deep technical understanding of our flagship AI-driven payments fraud prevention tool and have a strong empathy towards the pains and challenges of platform users such as developers, data scientists, and risk analysts

  • Think end-to-end about our fraud management solutions, including the onboarding journey, day to day usability, reporting, API engagement, pricing, and operational support

  • Embrace and lead an Agile team of highly engaged engineers through the software development lifecycle while practicing transparency, trust, collaboration, and humility

  • Identify product and enablement gaps through feedback from regional teams, stakeholders, market research etc

  • Establish a strong network of internal partnerships and advocacy with peers across all cross-functional groups in PayPal

What do you need to bring

  • 2+ years of experience in financial services with deep working knowledge of risk management and disputes methodologies, OR 2+ years of experience in leading the development of technical products and large-scale platforms with high-reliability requirements

  • A strong sense of customer empathy, and deep curiosity and enthusiasm for solving customers’ problems

  • Familiarity with the fraud and risk management space, and a genuine desire to use technology to address merchants most critical needs

  • Experience using AI and machine learning tools to solve business problems

  • Data-driven, enthusiastic, and passionate about agile product management, to deliver breakthrough consumer experiences

  • Strong technical background and ability to understand and work with 

    • Front-end and back-end solution documents,

    • API design based on internal and external requirements, 

    • Defining and setting up platform metrics and monitoring, 

    • Defining and understanding integration requirements with external platforms

  • Excellent people and communication skills are essential. The candidate should have the ability to develop strong working relationships at all levels of management, both inside and outside of PayPal

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:Click Here to learn more about our culture and community.
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.


PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Any general requests for consideration of your skills, please Join Our Talent Community.


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