Amazon

Software Development Manager III, REX

Posted On

March 31, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Software Development

Apply By

April 22, 2025

Job Description

Do you want to influence the experience of millions of customers? Do you want to work in a collaborative environment that impacts products from across the company? The Recipient Experience (REX) team owns and build customer-facing experiences which help us realize our mission of providing a perfectly executed, transparent, and flexible delivery experience that customers LOVE. Your solutions will provide the data needed to anticipate and resolve customer's questions before they are asked. At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.

In this role, you will own a complete team of Engineers to drive & deliver critical business initiates along with investing in building strategic technology blocks to enable / accelerate business growth. You will apply both business and technical acumen in a fast-paced, ambiguous and innovative environment. Our ideal teammate possesses a natural curiosity, sharp analytical skills and is excited to pioneer on behalf of customers. This role requires hands-on people management, project management skills, deep technical expertise, and excellent leadership skills to build a high self motivated productive team. You will be responsible for collecting business and systems requirements from internal and external customers, defining your technical roadmap to deliver result and debottleneck business for both short & long term.

If you enjoy dealing with high ambiguity, complexity and people management, come join us!

Key job responsibilities
- You independently manage a team of SDEs. You hire the right mix of SDEs to accomplish team goals. You are able to assess SDE performance. You are able to hire, develop and promote SDEs.
- You define the strategic vision for your team, partnering effectively with customers and stakeholders.
- You are independent in decision-making. You define clear goals and objectives.
- Your team has an effective development process and consistently delivers software with minimal defects and system disruption.
- You proactively identify risks and bring them to the attention of your manager, customers, and stakeholders with plans for mitigation before they become roadblocks.
- You communicate ideas effectively, both verbally and in writing, to all types of audiences.
- You work successfully with customers, leaders, and other engineering teams. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (influence and build consensus).

About the team
The Recipient Experience team’s mission is to provide a transparent and flexible delivery experience that recipients love.REX-owned pages (Your Orders, Progress Tracker, Order Details, and Product Owner Page) and Notifications are highly visible and trafficked destinations.
We are in a mission to modernising Amazon's post-purchase experience.
- 7+ years of engineering experience
- 3+ years of engineering team management experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

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