Amazon

Learning Management System Administrator, Learning Management Systems

Posted On

April 2, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Customer Service

Apply By

April 22, 2025

Job Description

Are you passionate about identifying and fixing issues for customers? Do you have a knack for identifying defects during testing? If so, this Customer Service Program Specialist role is for you!

Key job responsibilities
* Learning Management System (LMS) Administrator
* Publish and test all learning assets uploaded to our LMS (Amazon Learn).
* Troubleshoot defects such as course will not launch, course is stalled, and course will not mark complete.
* Maintain ground truth learning asset list, learning path, and permissions configuration.

* Analysis, including:
* Inspection of LMS configuration standards through use of Learning Organization audit mechanisms.
* Inspection of alignment between SDS Learning Launch calendar, SDS Learning Catalog, and our LMS.
* Identify trends and escalate defects.
* Invent and Simplify, including
* Recommend process improvements to accelerate our delivery to customers (internal and external).
* Recommend process improvements to positively impact training performance.
* Create and maintain LMS-related wiki pages.
* Create LMS-related launch/update communication.
* Maintain matrix of Learning Org tech, including support of license renewals.

Note - This role requires on-site location and working overlap with US hours.

A day in the life
Each day will present a new opportunity to support our internal customers. On a daily basis, your goal will be to process all incoming requests within our 2-3 day SLA. You’ll balance this daily transactional work with recurring cadence of inspection mechanisms to maintain our high bar, as well as other activities.

About the team
It’s an exciting time to join as this role is in our newly formed Learning Programs team! And, you’ll have the opportunity to work in our new Amazon-built LMS - Amazon Learn.* 2+ years of solving customer technical problems
* Proficient in MS Excel
* Experience in complex problem solving, root cause analysis in a business environment
* Experience using data and metrics to determine and drive improvements
* Experience with customer ticketing systems and best practices
* Experience working cross functionally with global tech and non-tech teams
* Experience keeping multiple projects on track and delivered by deadline
* Bachelor’s degree, industry certifications, or equivalent experience in instructional technology, instructional design, training, project management, program management, business analysis, information systems, or related field

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