Google

Product Solutions Consultant

Posted On

April 8, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 24, 2025

Job Description

Own and drive exceptional customer experiences for a designated portfolio of clients, ensuring resolution of complex issues and high customer satisfaction.
Monitor and manage key client engagement metrics (e.g., product adoption, issue resolution time, satisfaction scores), identifying and addressing areas for improvement.
Engage with Google Advertisers, Product, Engineering, Policy and Sales teams, agencies, and partners to build relationships and foster.
Prioritize and deliver an outstanding customer experience throughout the customer journey, troubleshooting and resolving issues, interacting directly with Google's advertisers and Sales teams, agencies and partners.
Apply product expertise solving complex technical customer issues and escalations, and execute strategic projects to enhance product, process and policy.

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
5 years of experience in a project/program management, consulting, or client-facing role
Ability to work non-standard working hours in line with customer requirements.

Preferred qualifications:

MBA or Advanced degree in a Management, Business, or a related field.
Experience with Google Ads or other online advertising solutions and the media landscape.
Experience in account/campaign management roles, technical troubleshooting or customer support.
Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
Experience developing strategic perspectives on customer-focused solutions.
Excellent communication and stakeholder management skills.

Bachelor’s degree or equivalent practical experience.
5 years of experience in a project/program management, consulting, or client-facing role
Ability to work non-standard working hours in line with customer requirements.

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

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