Google

Product Support Engineer, Technical Solutions

Posted On

Aug. 6, 2024

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Oct. 3, 2024

Job Description

Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies, and partners.
Learn our AI powered Ads products and Ads Platforms.
Troubleshoot complex technical product issues. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering, and Business Solutions teams.

Minimum qualifications:

Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
1 year of experience in technical troubleshooting and writing code in one or more programming languages.
Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
Experience with Data/SQL and web technologies.

Preferred qualifications:

Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.

Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
1 year of experience in technical troubleshooting and writing code in one or more programming languages.
Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
Experience with Data/SQL and web technologies.

Our team of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

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