Oracle

Senior Service Reliability Operator

Posted On

Jan. 25, 2024

Location

Hyderabad, Telangana

Experience Level

Professional

Job Type

Permanent

Apply By

July 23, 2024

Job Description

About our Team – Oracle Cloud Service Center

The Oracle Cloud Service Center ensures SaaS customer environments are always available through robust 24x7x365 Major Incident service monitoring, technical incident response and continuous improvements. We are responsible for preventing customer impacting events and when incidents do impact customers, we are accountable for solving those issues quickly while working to ensure those issues do not happen again.
We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure.
As a member of the Oracle Cloud Service Centre team, you will be surrounded by “willing to help” individuals representing some of the brightest and most innovative minds in the industry. You will be a part of an organization that prides itself on providing training, empowerment, and career progression

.
Your Role/Opportunity:
An opportunity for Service Reliability Operator (SRO) who will ensure the availability and resiliency of our Cloud services 24x7x365. The ideal candidate will have a pulse on the Oracle’s SaaS services and be accountable for the troubleshooting and resolution of service issues.
Additionally, you will have the opportunity to create future automation and tooling that will allow us to continuously improve our service. Your role in driving improvements in availability, effort and velocity will delight our customers with and while reducing costs of Operations.
You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues.

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