Oracle
Customer Service Admin Support A3
Job Description
As a member of the Support organization, you will resolve customer inquiries via phone and electronic means. Your focus is to provide level three support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Calls are generally more complex application problems or requests to resolve problems if the system is “down” which relies on analytical and technical skills. The Job will require the associate to be comfortable to work in the night shift and be on call any time and any day of the week to cater to client needs and solve issues so that our clients can deliver best care possible to people.
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