Amazon

Delivery Lead, JPManga

Posted On

May 22, 2024

Location

Chennai, Tamil Nadu

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

July 9, 2024

Job Description

As a Device Specialist, you contribute to proficient and qualitative delivery of multiple small-scale projects within the same product line or broader spectrum of work of a larger project. Stay customer focused, get the big picture and understand technical aspects of the why’s and how’s of the business to be able to influence ‘what’ the team is meant to deliver. Represent the team in external forums, drive high impact process improvement initiatives focusing on long term and sustained benefits.

Key job responsibilities
-Understand Business and test scoping strategy. Work closely with QA/SDET to confirm test scope and allocate and contribute to feature test runs.
-Collaborate with managers during operational planning to provide component or functional complexities, highlights risks, external dependencies and work on mitigation plan. Based on the changing business priorities, you provide inputs to the management to enable course correction in planning and execution.
-The role is instrumental in optimizing scalable processes and build documentation around the same to eliminate dependency. Be able to create SOPs and standardize test methods or processes under defined high-level test strategy.
-Actively mentors and develops DAs/SDAs cut across breadth and depth of the product, understand the training needs of the team from product, tools and technology standpoint and work with involved teams to enrich continuous learning in the team.
-Strive to optimize effective usage of the resources and ensure to scale them for future needs. To participate in hiring DAs/SDAs for team, enable and provide necessary support for their career growth.
-Focus on escape issues that are reported outside of team, but falls within the purview of team’s scope and fix the gap in coverage. Identify proactive measures to efficiently reduce quality misses and identify issues early on in the release cycle.
-Handle issue escalations, perform root cause analysis, provide data to the managers/stakeholders and own action items identified. Respectfully challenge the scope defined, change course of action and focus based on outcome or business priorities.
-Customer obsession by providing detailed background and customer impact for the issues reported by you and your team and actively follow up on issues that requires immediate attention. You represent all DA issues in external forums like launch readiness, defect triage meetings and influence external teams to fix issues highlighting impact on the product quality and customer experience.
-Provide technical assistance during implementation of initiatives and suggest appropriate tools. May work with tech and non-tech teams within and outside the organization, to clearly communicate the business requirements. Evaluate and provide inputs for building the infrastructure/technical needs of the projects.

About the team
MAKO Quality team helps to deliver high-quality products and services to our internal (MAKO Tech & Business teams) and external customers. We strive to build tools and services to measure software quality and improve it continuously.

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, INDBE, BTech, BS in Computer Science, Master of computer Applications (MCA), MSc Information Technology (IT)
Relevant QA experience preferably in a quantitative field of study with relevant exp of 2 - 3 years Knowledge of QA methodology
Ability to understand technical specifications

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