Amazon

Support Engineer, Device Tech Support

Posted On

June 11, 2024

Location

Chennai, Tamil Nadu

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

July 2, 2024

Job Description

Want to know how Kindle Operating System works? Do you have amazing problem solving skills in debugging/identifying issues within the operating system stack? Look no further!

Amazon Kindle is a customised operating system that is purpose built and optimised for book reading (and note-writing) purposes. As a support engineer, you would be mining through large set of logs to identify patterns of data. You would also own monitoring key metrics, maintain dashboards for them and also create automated alarms to detect failures. You will partner with multiple teams internally for successful root-causing of issues and in creating generic dashboards to monitor health of Kindle.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organisational skills, able to juggle multiple tasks at once. You are able to identify problems before they happen and implement solutions that detect and prevent outages. You are able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities
The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organisational skills, able to juggle multiple tasks at once. You are able to identify problems before they happen and implement solutions that detect and prevent outages. You are able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages

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