Amazon

Systems Development Engineer

Posted On

June 17, 2024

Location

Chennai, Tamil Nadu

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

Oct. 1, 2024

Job Description

The vision for Books org is to make every book ever published, in any language, available for every customer in less than 60 seconds. The Books shopping Experience team plays a key role in making this vision happen by providing shopping experiences that helps customers discover their next book to read. Customers shop for Kindle books from a variety of surfaces including desktops/laptops, Kindle E-ink devices, Fire Tablets and mobile browser on their phones and tablets. We provide shopping experiences for customers no matter where they are and what device they have.

The Books Shopping Quality and Operations team is dedicated to enhancing the customer shopping experience by ensuring high-quality service and operational excellence. We focus on implementing cutting-edge automation solutions, improving AI-driven processes, and optimizing quality test infrastructure to support multiple teams within our organization.

We are seeking a talented and motivated Systems Development Engineer to join our dynamic team. In this role, you will be instrumental in driving improvements in automation, AI processes, and quality infrastructure to enhance the overall customer experience in our books shopping platform. You will work closely with various teams to build scalable and robust solutions that elevate our operational and quality standards and deliver actionable insights from customer feedback.

Key job responsibilities
As Systems Development Engineer, you will

- Manage ambiguity: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience.
- Invent and simplify methodologies: Plan, design, and develop a portfolio of methodologies, tools, and systems for data collection and data analysis.
- Design, Development and implement automation solutions that can be leveraged by multiple teams within the organization.
- Ensure scalability, reliability and efficiency of automation processes.
- Collaborate with AI and machine learning teams to enhance and expand AI automation capabilities.
- Develop innovative AI solutions to improve the accuracy and effectiveness of our shopping platform.
- Evaluate and enhance the existing quality test infrastructure to ensure comprehensive testing and validation
- Develop new testing frameworks and tools to improve test coverage and efficiency.
- Develop and maintain canary deployment automation to ensure smooth rollout and minimize risks.
- Monitor canary performance and implement feedback mechanisms to continuously improve deployment strategies.
- Build mechanism to collect, analyze, and publish meaningful actions based on customer feedback data.
- Develop systems to aggregate and analyze customer feedback data
- Create dashboards and reporting tools to provide actionable insights to stakeholders. - Bachelors degree in Computer Science with 3+ years of experience in a Software Engineering, DevOps, or Systems Engineering capacity.
- Proven experience in a system development, automation and quality assurance
- Excellent problem-solving skills and attention to details

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