Amazon
Business Analyst, OPTIMA Operations
Job Description
Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
Key job responsibilities
• Build new analytical tools, interfacing with business and technical stakeholders
• Develop models and metrics providing insights on Operational quality performance
• Manage the business metrics reporting process
• Drive process efficiency and automation
• Collaborate with Program and Products Managers across marketplaces to come up with new customer opportunities/insights.
- 3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
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