Amazon

Senior Digital Associate, Kindle Content Quality

Posted On

Feb. 11, 2025

Location

Chennai, Tamil Nadu

Experience Level

Freshers/Experienced

Job Type

Editorial, Writing, & Content Management

Apply By

March 11, 2025

Job Description

The primary responsibility of the role is to communicate & work with Manager and Subject Matter Expert about the process deliverables, SLA adherence tasks etc. by escalating when needed.

Providing specific & timely feedback to streamline existing processes and help the team achieve more consistent results with high quality

The role will require the candidate to quickly understand the book quality requirements, understanding features inside the book and operation workflow tools.

The associate need to continuously adapt and learn with new updates from stakeholders, product/program team. The associate has to follow editing SOP to spot/catch errors in the content.

The associate needs to perform content quality check to qualify user experience for content viewing (flow and format quality) and usage on the Kindle device. The associate will need to use software tools for quality audit, content editing and data capture.

The associate will need to be aware of the operations metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on compliance to these metrics, SLA requirements, QA guidelines, team and personal goals.

The associate should be a team player and come up with improvement ideas to the direct report and improve the editing/QA process. The associate will require to complete ACES projects as part of their role.

The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed.

The role is an individual contributor role.

In addition, the associate should have attention to detail, good communication skills, and a professional demeanor.

Key job responsibilities
The primary responsibility of the role is to communicate & work with Manager and Subject Matter Expert about the process deliverables, SLA adherence tasks etc. by escalating when needed.

Providing specific & timely feedback to streamline existing processes and help the team achieve more consistent results with high quality

The role will require the candidate to quickly understand the book quality requirements, understanding features inside the book and operation workflow tools.

The associate need to continuously adapt and learn with new updates from stakeholders, product/program team. The associate has to follow editing SOP to spot/catch errors in the content.

The associate needs to perform content quality check to qualify user experience for content viewing (flow and format quality) and usage on the Kindle device. The associate will need to use software tools for quality audit, content editing and data capture.

The associate will need to be aware of the operations metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on compliance to these metrics, SLA requirements, QA guidelines, team and personal goals.

The associate should be a team player and come up with improvement ideas to the direct report and improve the editing/QA process. The associate will require to complete ACES projects as part of their role.

The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed.

The role is an individual contributor role.

In addition, the associate should have attention to detail, good communication skills, and a professional demeanor.Bachelor's degree.
Experience with Microsoft Office products and applications.

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