Amazon

Application Engineer III

Posted On

Feb. 20, 2025

Location

Chennai, Tamil Nadu

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

March 11, 2025

Job Description

Join the team shaping the future of digital reading at Amazon! We're seeking Support Engineers to help drive excellence in our Amazon Kindle software services.
The Kindle Engineering Support team delivers critical tier 3/4 technical support and engineering services that keep millions of customers' reading experiences seamless. As a key member of our team, you'll work across the Kindle digital environment, ensuring reliable service delivery while driving continuous improvement.
What You'll Do:
• Lead complex technical troubleshooting across multiple Kindle products and services
• Develop and maintain automation tools using Python, Java, Perl, shell scripting, and full-stack web technologies
• Manage deployment processes in staging and production environments
• Own end-to-end resolution of critical support incidents
• Build and maintain monitoring solutions and status reporting systems
• Take ownership of key digital products/components within or overlapping with Kindle
• Coordinate cross-team technical responses while maintaining service level agreements
• Create and maintain technical documentation and knowledge bases
• Drive operational improvements through tool development and process optimization
What We're Looking For:
• Strong problem-solving abilities with a focus on customer impact
• Experience in support, development and systems engineering
• Ability to thrive in a fast-paced environment and handle multiple priorities
• Excellence in cross-team collaboration and technical communication
• Track record of improving operational efficiency through automation
• Passion for building reliable, scalable solutions
This role offers the opportunity to make a significant impact on Amazon's digital reading experience while working with cutting-edge technologies and world-class engineering teams.- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

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