American Express

Engineering Director - ServiceNow

Posted On

April 24, 2025

Location

Chennai, Tamil Nadu

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

May 25, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

We are looking for a dynamic Engineering Director specializing in ServiceNow to join the Global Risk & Compliance Technology (GRCT) organization. The GRCT team crafts, develops, and supports critical components and platforms for new products being launched to support and improve our industry-leading credit and fraud risk practices and deliver on our platform vision. You will own the workload and priority of the Engineering teams as well as relationships with product owners, business teams, and third-party product vendors.

You are an enthusiastic engineering leader with expertise and interest in ServiceNow and AuditBoard.

You can inspire engineering teams to implement a maintainable and efficiently operational Integrated Risk Management platform within the ServiceNow and AuditBoard ecosystems and integrate seamlessly with other American Express components in the Google Cloud Platform.

Beyond engineering focused talents, you enjoy improving cross team cohesion, federated decision making, and mentoring for precise communication and agreement.

Responsibilities:

Provide hands-on engineering leadership to the team for implementing and operationalizing ServiceNow Integrated Risk Management (IRM) platform.
Define the architecture and infrastructure for ServiceNow platform
Implement and Integrate the platform with American Express’ internal capabilities
Coordinate and collaborate with multi-functional teams (authentication, infrastructure, data, etc) for operational aspects of ServiceNow.
Establish upstream and downstream integrations using ServiceNow Integration Hub
Platform support, maintain observability metrics, resiliency and business continuity
Data management, storage and data protection
Define release cycles, CI/CD approach and governance routines for the platform and oversee ongoing continuous deployment
All stages of the software delivery life cycle for the ServiceNow platform
Collaborate with business, product, and technology partners to solution complex technology and functional needs of the IRM platform
Stay ahead of the vendor releases and take the ServiceNow IRM platform through patching and upgrade cycles
Influence the product roadmap of ServiceNow to enable important platform level features
Mentor, Coach, and Inspire engineers
Advocate for ServiceNow standard process to American Express partners

Required:

Bachelor’s degree or equivalent experience in computer science, or a related field - advanced degree preferred.
10+ years of technology leadership in a highly regulated environment
Significant experience of delivery of complicated Governance, Risk and Compliance platforms
Experience with ServiceNow IRM offerings
Familiarity with AuditBoard
Excellent knowledge of Common Service Data Model (CSDM 4.0) and ServiceNow Configuration Management Database (CMDB) structure

Beneficial Experience:

Archer
Google Cloud Platform
US Regulated Financial Services experience

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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