American Express

Operations Support

Posted On

April 28, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

May 25, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

US Expansions and Maintenance Team supports Client Level Maintenance and Expansion of Existing Corporate Client Hierarchies.

The key responsibilities of this position include the following:

• Managing and processing Existing Commercial Client Expansions and Maintenance, based out of US.

• Liaise with ADMs and various internal teams to obtain missing information on client requests.

• Performing appropriate checks against incoming Corporate Client Requests ensuring that AXP meets its Regulatory, Risk, AML and due diligence requirements.

• Manage the “end to end” journey of a commercial setup, including Data Files Implementations and Maintenance, Organization Unit - Business Unit Setup, etc.

• Other Departmental and Administrative work, including workflow management for other teams.

• Maintain acceptable performance standards, including effectiveness, efficiency and quality Consulting account managers for insights and recommendations.

• Project Manage the implementation of Corporate Client Program and Global expense reports, in coordination with Account Development/Client Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client’s technologies and project team. This requires the successful candidate to be able to provide Consultation to corporate clients – on program build, data configuration and transmission procedures and protocols

• Driving innovation and change by identifying trends and flagging opportunities for better customer experience

• Consulting account managers for insights and recommendations

Hours of Operations – ability to work in flexible shifts In a 24*5 Hour environment

Graduate with minimum 2 years of analytical experience in a Customer Servicing environment.
Prior experience in (MS Office – Power Point, Excel, Access).
Data Interpretation, visualization and reporting
Stakeholder / Client Management.
Excellent communication skills both verbal and written.
Proven ability to learn new skills in a corporate environment – basic accountancy background is an added advantage.
Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
A team player should possess the skills to work and support team members.
The incumbent should have a performance rating of G3L3 or better in the last review

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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