Paypal

Lead Product Manager-Merchant Lifecycle

Posted On

March 26, 2025

Location

Chennai, Tamil Nadu

Experience Level

Freshers/Experienced

Job Type

Full Time

Apply By

May 25, 2025

Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role-
We are looking for a hands-on and entrepreneurial Lead Product Manager to join the Merchant Lifecycle team. In this role, you will lead high-impact initiatives that shape the end-to-end merchant experience, working across AI, APIs, data, and experimentation. The ideal candidate thrives in dynamic environments, brings strong first-principles and systems thinking, and has experience building products at scale in collaboration with global, cross-functional teams.

Meet our team
This role is pivotal in ensuring that our merchants have a seamless, intuitive, and efficient setup process, which is crucial for their activation and long-term success on our platform.

Job Description:

Your day to day

Build AI-enabled, API-first product experiences in close collaboration with Engineering, UX, and Data Science teams.
Define and drive the roadmap, and execution of merchant lifecycle solutions with a focus on delivering value, scalability, and exceptional user experience.
Operate with an entrepreneurial mindset, taking end-to-end ownership and proactively identifying opportunities for impact.
Be deeply hands-on — engaging with data, experimentation, product design, and delivery to ensure outcomes are met and drive merchant engagement.
Hands on with tools like Amplitude, Tableau, SQL Queries, Excel and build hypothesis driven product development
Develop and implement product-led growth strategies to drive self-serve adoption, engagement, and retention.
Collaborate closely with enterprise platform teams to ensure architectural and capability alignment.
Lead cross-functional collaboration with Risk, Compliance, Legal, Analytics, and UX to deliver secure, compliant, and customer-centric solutions.

Your way to impact :

You will conduct both primary and secondary customer research to inform product vision and strategy.
Apply both first principles thinking and systems thinking to solve complex, multi-dimensional challenges.
Work effectively with global teams across multiple time zones, driving alignment and execution in a distributed setup.
Ensure products align to regulatory framework with the region and collaborate both legal and compliance subject matter experts
Recent experience with MCP (Model Context Protocol) and Agentic AI automation is an added advantage

What do you need to bring-

Minimum 10+ Years of software experience. At least 7+Yrs proven experience as a Product Manager
Strong background in user experience design, onboarding, and regulatory compliance.
Demonstrated ability to lead complex projects and drive strategic initiatives.
Excellent communication and leadership skills, with the ability to influence and collaborate with cross-functional teams.
Data-driven mindset with strong analytical and problem-solving skills.
Experience with legacy system modernization and infrastructure improvements is a plus.

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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