Virtusa

Service now developer

Posted On

March 10, 2024

Location

Chennai, Tamil Nadu

Experience Level

Full Time

Job Type

Experienced

Apply By

July 31, 2024

Job Description

Excellent Team player.
Strong Written and verbal communication skills.
Advanced knowledge of computer and analytical skills.Excellent co-ordination and facilitation skills.
Excellent Stakeholder Management & Presentation skills.
Self-driven and ability to learn new skills.
Client facing ability.Implement Technical solution for the CMDB aligned to the configuration management road map and goals.
Develop and maintain configuration management documentation library.
Design and implementation of configuration management processes with Integrations through working sessions and stakeholder engagement.
Proactively identify CMDB System deficiencies and recommend solution for continual service Improvements.Drive automation within configuration management processes to improve efficiency and value.
Represent Configuration management in project and stake holder discussion ensuring adherence to processes and deriving appropriate actions. Support enterprise availability through use of CMDB Data and configuration management tools.
Monitor the tickets assigned to CMDB/HAM and ensure the tickets are closed within the agreed SLA.
Accountable for maintaining the complete details of an asset in ASSET REPOSITORY including Procured asset, Lease details, Maintenance, Purchase details etc...
Coordinating with various internal & external stake holders - Procurement team, delivery team, Field service team, Configuration team, Network team, Wintel team etc Ensure asset deployment information are provided by field services to Asset Management team on regular basis.Preparing the usage report for the asset maintaining in asset repository - In stock vs other status. Ensuring all discovered assets are properly loaded and all attributes are aligned in Asset Repository.
Stock recommendation for new procurement (or) redeployment of the asset based on Excess stock maintaining in Stock room. Stock room analysis. Identifying fallouts between tool integration and work with various stakeholders to resolve it.
Accountable of all leased assets and / or Fixed assets are loaded and ensure all contract related details are captured. Analysing & remediating the server/virtual server Production within Service Now.

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