Capgemini

VBA Developer | Chennai

Posted On

April 15, 2025

Location

Salem, Tamil Nadu

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

May 7, 2025

Job Description

A key leadership role within the organization responsible for overseeing and managing daily operations. Responsible for delivering in-time and in-quality service through effective management of service delivery teams.Continuously analyzes and improves operational processes and activites , identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency. Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned.

Job Description - Grade Specific

Role Overview:â¢Guides and oversees Operations Teams, ensuring effective service delivery as per assigned scope â¢Personnel supervision, HR, career development, performance assessment, IT, etc.â¢Establishes and reports performance metricsâ¢Demonstrates and promotes organizational vision and valuesâ¢Acts as a strategic stakeholder partner and enablerâ¢Builds and maintains a strong cross-functional cooperation with Stakeholdersâ¢Concentrates on budget optimizationâ¢Ensures service delivery activities comply with procedures, policies, laws and regulationsâ¢Promotes and actively participates in cross-regional exchange of knowledge, best practices and enhancementsâ¢Has deep knowledge of P2P end to end processâ¢Provides support and mentorship to more junior service delivery teamsâ¢Drives improvement initiatives/change management to achieve overall Team efficiencyGeneral Responsibilities / Accountabilities:â¢Directs and supervises Service Delivery professionals, promoting collaborative and high-performing teamâ¢Provides training path to the team in charge, promoting enhanced understanding of complete functional solutionâ¢Formulates strategic and operational objectives aligned with organizational goalsâ¢Follows global/regional KPIâs and regularly evaluates the teamâs performance against benchmarksâ¢Monitors and supervises the service delivery process to ensure successful operations and optimal outcomesâ¢Establishes escalation management processâ¢Handles complex and sensitive inquiries/escalations demonstrating professionalism, competence, and client-centricityâ¢Accountable for development and implementation of operational proceduresâ¢Enforces all procurement policies, relevant procedures and compliance processesâ¢Develops and maintains strong relationships with key Stakeholders/Clientsâ¢Manages budget reviews and reports cost plans to upper managementâ¢Ensures cross-regional cooperation to keep operations alignedâ¢Provides guidance to the teams and promotes a collaborative working cultureâ¢Continuously evaluates and improves processes to enhance service delivery efficiency and effectivenessâ¢Partners with cross-functional teams to improve tools and systems in useâ¢Drives/Supports transformation projects

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Job Description - Grade Specific

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