Capgemini

CUSTOMER SERVICE | 1 TO 3 YEARS | KOLKATA

Posted On

Feb. 7, 2025

Location

Kolkata, West Bengal

Experience Level

Executives

Job Type

Permanent

Apply By

Feb. 26, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Strong Communication & Customer Service Skills
1 to 3 years of international contact centre experience.
Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
Must possess excellent written and oral communication, listening, and comprehension skills.
Stellar customer service skills and the ability to de-escalate customer frustration.
Superior problem-solving skills and the ability to work independently and objectively.
Dedication to the customer experience with the ability to build and maintain strong relationships.
Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
Sound decision making.
Must be able to effectively adapt to accelerating changes.

Primary Skills

Possess strong knowledge & Business understanding of Customer Service role
Flexible to work in 24*7 shift including night shifts

Secondary Skills

Should have Collaboration skill to work with the team
Self-Management

Skills (competencies)

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Job Description

Job Description

Primary Skills

Skills (competencies)

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