Capgemini

ServiceNow ITOM Developer | 9 to 12 Years | Pune, Chennai, Bangalore

Posted On

Jan. 18, 2025

Location

Kolkata, West Bengal

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

Feb. 5, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Develop and Implement ITOM Solutions: Design, configure, and deploy ITOM modules such as Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
Service Discovery: Lead and optimize discovery processes to ensure accurate and updated CMDB data.
Service Mapping: Design and implement service maps for applications and infrastructure, ensuring clear visibility into business services.
Integration Development: Develop integrations with third-party monitoring tools and systems using REST, SOAP, and other APIs.
Event Management: Configure and optimize Event Management to monitor and address infrastructure events proactively.
Process Automation: Develop workflows and automation scripts to streamline IT processes.
Collaborate with Stakeholders: Work closely with architects, business analysts, and operations teams to gather requirements and deliver technical solutions aligned with business objectives.
Performance Optimization: Monitor system performance and provide recommendations for improvements in scalability, stability, and efficiency.
Documentation: Create detailed technical documentation, including design specifications, workflows, and system configurations.
Support and Troubleshooting: Provide expert-level support for ServiceNow ITOM solutions, identifying and resolving issues in a timely manner.

Primary Skills

Expertise in ServiceNow ITOM Modules: Proficient in Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
Integration Development: Strong experience in integrating ServiceNow with third-party tools using REST/SOAP APIs.
Scripting & Automation: Expertise in JavaScript, PowerShell, and workflow automation to streamline IT operations.
CMDB Management: Deep knowledge of CMDB design, configuration, and optimization for accurate configuration management.
Performance Tuning & Troubleshooting: Ability to optimize system performance, address bottlenecks, and resolve technical issues effectively.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Job Description

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