Group Service Manager - Customer Services Account Management
Last Date to Apply: Oct. 12, 2024
ApplyAdded Today : 495
Expired Today : 108
Razorpay
<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&source=gmail&ust=1660290870959000&usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&source=gmail&ust=1660290870959000&usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. </span></p> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&source=gmail&ust=1660290870959000&usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&source=gmail&ust=1660290870959000&usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>). </span></div></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Razorpay POS, Razorpay’s comprehensive suite of point-of-sale led payment solutions, enables businesses to accept various modes of payment across all customer touchpoints. Be it across the counter, on delivery, or via kiosks and vending machines, Razorpay POS devices offer a smooth payment experience with fast processing and high transaction success rates. Merchants are also able to offer consumers convenient payment options like EMI right on the POS device. Access to real-time transaction data and analytics via the merchant portal enables businesses to drive data-led decisions. </span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">With over 500,000+ user touchpoints across India & the UAE, Razorpay POS is at the forefront of transforming payment experiences. </span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Formerly known as Ezetap, Razorpay POS emerged after Ezetap’s acquisition by Razorpay in August 2022. As a full-stack financial services organization founded in 2014 by <a href="https://www.linkedin.com/in/kumarshashank/">Shashank Kumar</a> and <a href="https://www.linkedin.com/in/harshilmathur/">Harshil Mathur</a>, Razorpay is dedicated to innovative payment and business banking solutions, promising a transformative journey for businesses.</span></p> <p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>*** <span style="text-decoration: underline;">Job location:</span></strong> Kolkata, West Bengal, India (Onsite)</span><br><br><span style="font-size: 12pt;"><span style="text-decoration: underline;"><strong>The Role:</strong></span> </span><br><br><span style="font-size: 12pt;">As a Group Service Manager in our Razorpay POS business division, specializing in account management, you will be responsible for leading and managing the account management team within your designated zone/region. Your primary focus will be on nurturing relationships with existing clients, ensuring client satisfaction, and driving revenue growth through upselling and cross-selling strategies. You will play a pivotal role in aligning customer needs with company objectives and maintaining high levels of service delivery.</span><br><br><span style="font-size: 12pt;"><strong><span style="text-decoration: underline;">Responsibilities:<br></span></strong></span><br><span style="font-size: 12pt;">- Client Relationship Management:</span><br><span style="font-size: 12pt;">- Build and maintain strong, long-lasting relationships with key clients within the assigned zone.</span><br><span style="font-size: 12pt;">- Serve as the primary point of contact for client inquiries, escalations, and relationship management.</span><br><span style="font-size: 12pt;">- Understand client needs and objectives; propose solutions that align with their goals and drive value.</span><br><span style="font-size: 12pt;">- Account Growth and Retention:</span><br><span style="font-size: 12pt;">- Develop account plans and strategies to expand revenue opportunities within existing client accounts.</span><br><span style="font-size: 12pt;">- Implement upselling and cross-selling initiatives to maximize account growth and retention.</span><br><span style="font-size: 12pt;">- Monitor account performance metrics and KPIs; proactively address any</span><br><span style="font-size: 12pt;">issues or concerns.</span></p> <p style="text-align: left;"><span style="text-decoration: underline; font-size: 12pt;"><strong>Team Leadership and Development:<br></strong></span><br><span style="font-size: 12pt;">- Lead, mentor, and motivate a team of account manager within the zone.</span><br><span style="font-size: 12pt;">- Provide coaching, guidance, and performance feedback to ensure the team achieves individual and collective targets.</span><br><span style="font-size: 12pt;">- Foster a collaborative and customer-centric culture within the account management team.</span><br><span style="font-size: 12pt;">- Strategic Planning and Execution</span><br><span style="font-size: 12pt;">- Collaborate with senior management to develop strategic plans and objectives for the account management team.</span><br><span style="font-size: 12pt;">- Implement strategies to optimize customer satisfaction, loyalty, and overall business performance.</span><br><span style="font-size: 12pt;">- Align account management activities with company goals and initiatives; contribute to the achievement of organizational targets.</span></p> <p style="text-align: left;"><span style="font-size: 12pt;"><span style="text-decoration: underline;"><strong>Operational Excellence:<br><br></strong></span>- Ensure seamless execution of account management processes, including contract renewals, service delivery, and issue resolution.</span><br><span style="font-size: 12pt;">- Monitor compliance with service level agreements (SLAs), company policies, and regulatory requirements.</span><br><span style="font-size: 12pt;">- Implement continuous improvement initiatives to enhance operational efficiency and client satisfaction.</span></p> <p style="text-align: left;"><span style="text-decoration: underline; font-size: 12pt;"><strong>Reporting and Analysis:<br></strong></span><br><span style="font-size: 12pt;">- Prepare regular reports and presentations on account performance, revenue forecasts, and market trends.</span><br><span style="font-size: 12pt;">- Conduct data-driven analysis to identify opportunities for growth, risk mitigation, and process improvements.</span></p> <p style="text-align: left;"><span style="text-decoration: underline; font-size: 12pt;"><strong>Mandatory Requirements:<br></strong></span><br><span style="font-size: 12pt;">- Bachelor’s/master’s degree in business administration, Marketing, or a related field (master’s degree preferred).</span><br><span style="font-size: 12pt;">- Proven experience in account management or client relationship management within the POS industry or a related field.</span><br><span style="font-size: 12pt;">- Strong understanding of POS systems, payment processing technologies, and industry dynamics.</span><br><span style="font-size: 12pt;">- Demonstrated leadership and managerial skills with a track record of successfully leading teams to achieve sales and client retention targets.</span><br><span style="font-size: 12pt;">- Excellent communication, negotiation, and interpersonal skills; ability to build rapport with clients and internal stakeholders.</span><br><span style="font-size: 12pt;">- Analytical mindset with proficiency in data analysis tools and CRM software.</span><br><span style="font-size: 12pt;">- Ability to travel within the assigned zone and occasionally nationally as required.</span></p><div class="content-conclusion"><div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3a65a3c2-7fff-88ff-9e94-8ab11a050d04">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </span><br></span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"> </span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3d0a9248-7fff-a2fd-6fa3-5026f85768d7">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></span></span></div></div>
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