American Express

Executive-Operations

Posted On

Sept. 9, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Sept. 28, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Completing the Video KYC (know your customer) process for prospect customers in a timely and comprehensive manner to ensure customer satisfaction
Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
Presentable while interacting with customers
Ensure error- free KYC verification of card applications
Deliver Employees, Customers and Shareholder metrics as per goals
Brainstorm with the leaders and colleagues to recommend changes in workflows, procedures and service levels to meet customer needs and to enhance value proposition
Adherence to quality and compliance guidelines
Support all new initiatives in the New Accounts area
Effective and efficient call handling
Balance customer interests with the interests of American Express
Behavioral Skills/Capabilities: Self-motivated and Organized to manage timelines.

Minimum Qualification:

Graduate/Undergradwith minimum 1year Of experience in customer handling

Preferred Qualification:

MS Office Knowledge
In compliant with Customer First Strategy
High level of Customer sensitivity, commitment & service orientation
Knowledge of KYC for Consumer & Corporate India Market
High result orientation
Good interpersonal skills
Excellent verbal and written communication skills
Flexibility at work
Good analytical skills with an eye for details
Shift window of the profile is 08:30 till 21:00 IST

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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