American Express

Customer Service Analyst T2-II

Posted On

May 22, 2024

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 7, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Reporting to the Team Leader, this position is responsible for the day-to-day processing of remittance across various EMEA markets. You will be required to ensure the day-to-day processing of remittance is captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience as well as ensuring the reconciliations associated to this function is completed in line with our key servicing metrics.

Responsibilities:

All incoming remittances to be accurately processed within SLA
Re-educating customer payment behaviors
Driving process enhancements, increasing efficiencies
Reducing values of untraceable funds received, minimizing values in suspense accounts.
Identifying opportunities to improve current working practices.
Adhere to the strict compliance regulations and culture, ensuring controls completed on a daily basis.
Escalate any market impacts in a timely manner.
Payment queries and investigation to be completed within SLA’s.

The successful candidate needs to be an organized, energetic individual with well-developed communication skills. Attention to detail and the ability to maintain a high level of accuracy whilst working under pressure is essential, with an ability to work as part of a team ensuring team goals are achieved, a high level of numeracy and analytical skills is required. Including the below:

Ability to identify, gather and analyze complex information.
Systems knowledge including, Care, Globestar & Meridian etc.
The ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department.
Flexible and adaptable to ever changing environments, embracing change.

Minimum Qualifications: Graduate

Required skills:

Should be a Graduate.
Minimum 1 year of Experince in Customer Service Industry.
Good Communication Skills.
Ability to research and analyze complex information.
The ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department.
Flexible and adaptable to ever changing environments, embracing change.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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