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American Express
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
As part of Global Servicing Group Technology, we develop data engineering pipelines to deliver the GSG business strategic metrics, Credit / Servicing colleague performance and operational metrics. While consuming data from variety of source systems within AMEX, we clean and transform it to apply business logic in our bigdata ETL/ELT pipelines. Deploying Machine learning concepts to generate satisfaction score of the customer-CCP interactions and preparing data for VOCM (Voice of Customer surveys) is the other vertical of customer listening that we host within our group.
This team is on path of migrating our data engineering from enterprise cloud data warehouse (Cornerstone) to google cloud-based LUMI platform. Also, the vision is to enable DaaS (Data-as-a-Service) to all our enterprise data consumers based on their GSG consumer personas of Servicing, Fraud, Credit and Collections etc.
Roles & Responsibilities:-
Qualifications & Skills:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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