American Express

Senior Manager - Data Analytics

Posted On

May 7, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 1, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Our Team

The mission of the Global Strategy, Operations, & Performance (GSOP) Team within Global Merchant & Network Services (GMNS) is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and support merchants globally and transform what it means to be an AMEX Merchant. GSOP consists of a diverse set of teams that support the GMNS business.

Global Merchant & Network Services (GMNS) Analytics team within GSOP is responsible for partnering with global markets to drive profitable growth, accelerate acceptance and amplify the value of Amex acceptance to Merchants, bank partners and Card Members at scale. We offer powerful data and actionable insights to attract new businesses to engage with Amex, help existing businesses improve performance and capitalize on new opportunities.

Description:

Global Merchant & Network Services (GMNS) Analytics team is seeking a manager to lead the Network Product Analytics team. The team will own UX research, data capability, analytics for merchant-facing digital products like DMX. The leader will collaborate with stakeholders across Network and Acquirer solutions team, Merchant Services team and GSOP team to drive greater product adoption, deliver value to our customers and enhance user experiences.

Responsibilities:

Set up and lead a team 2 to 3 analytics colleagues.
Innovate and evolve focus of the team with a view on Network business priorities and external trends
Define key metrics and develop automated reporting and alerts to monitor product health
Identify opportunities to drive scale through automation of insights & reporting.

Leadership Skills Desired

Put enterprise thinking first, connect the role’s agenda to enterprise priorities and stay current in their field and up to date with latest business trends, data science, business statistics and algorithms.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings.
Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
Monitor and improve through continuous evaluation of systems, tools, accesses and processes, ensuring appropriate controls are in place to mitigate risk

Past Experience:

5+ years of experience in analytics functions with a strong business acumen.
Ability to engage and inspire a team, while developing his/her people.
Experience in collaboration across stakeholders and influence at all levels.
Strong story-telling skills; ability to translate quantitative results into action-oriented recommendations.
Exposure to digital analytics tools (e.g. Adobe Analytics, Google
Analytics) is a plus
Knowledge of merchant or network business is a plus.

Academic Background:

· Bachelor's/ Masters in Statistics/Mathematics/Economics/ Engineering with relevant experience

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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