Amazon

Client Servicing Manager, Amazon Shipping

Posted On

Aug. 21, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Fulfillment & Operations Management

Apply By

Oct. 1, 2024

Job Description

Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing B2B relationships with our key shipper accounts.

We are seeking a street-smart, result-oriented candidate with B2B sales and business development experience and preferably from the shipping & logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative, but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry.

You to create an understanding of the product and target market and create your account management strategy to retain and grow shippers and win business volume from them. Additionally, you will be responsible for maintaining positive shipper relations by managing critical input levers.

Key job responsibilities
Deliver positive experience to assigned shipper accounts and resolve all queries
• Develop your individual client servicing strategy at a shipper-level
• Understanding and reinforcing the internal system and operational capabilities and align shipper expectations
• Action proactive and reactive measures on key service parameters like operations, claims and escalations
• Follow the standard operating processes to scale the working of the function.
• Help refine the business value proposition using local knowledge, secondary research and past data- 3+ years of data analysis and formula creation in Microsoft Excel experience
- Experience using data to drive root cause elimination and process improvement
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- More than 3 year of experience in B2B Client servicing or customer service
- Experience in an analytical, results-oriented environment with external customer interaction.
- Proven ability to understand the business “by the numbers” and streamline escalations
- Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.
- Knowledge of English, Hindi is a must. Additional language knowledge will be an added advantage.

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