Amazon

Support Engineer , Payment Services

Posted On

April 21, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

May 13, 2025

Job Description

Amazon has earned a reputation for excellence in the world by leading innovative technologies. Our humongous scale helps interns experience the thrill of working in a system of humongous scale. We are looking for you if you are a highly motivated engineer who loves challenges and commits to improvement every day. Our Support Engineers get an exposure to disruptive technologies applied in our software solutions. They collaborate with software development teams to raise the engineering and operational excellence to define the future.

Key job responsibilities
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

Some of the key job functions
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java, Python, or shell scripts, AWS, web technologies projects.
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix

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