American Express

Director-Digital Product Management

Posted On

May 31, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 30, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Description:

The Strategy, Transformation and Capabilities team within GSG drives the delivery of software solutions that enable our colleagues to provide superior services to our customers. This role is within our Capabilities Organization supporting Global Supply Management (GSM). Our Capabilities team not only understand how technology works, but how that technology intersects with our colleagues who count on it every day. In this role, the successful candidate will refine the product vision and deliver against the roadmap for our portfolio supporting the Procure to Pay area in Global Supply Management. This portfolio includes a mix of commercial-off-the-shelf (COTS) products, SaaS solutions (including Oracle) and custom applications. These are enterprise applications that perform a critical role in ensuring that our business units can engage 3^rd parties to meet their needs and enable colleagues to order and pay for these goods and services while at the same time driving value and balancing risk.

Core Responsibilities:

· Lead and develop a diverse, high-performing team of product managers, owners, and analysts to reach their goals and career aspirations

· Incorporate enterprise priorities into the product strategy and roadmap while delivering against our objectives of improving colleague experience, operational efficiency, and digital engagement

· Oversight of product backlog and driving prioritization based on business needs and product value

· Engage with business operations and strategy teams to define and implement product features and enhancements to support the short and long-term needs of the business stakeholders

· Provide forward thinking, intuitive and innovative solutions that challenge the status quo to ensure an exceptional user experience

· Foster a culture of innovation, grounded in data driven opportunity identification

Qualifications:

· Proven success as a Product leader, scaling and maintaining digital products globally while supporting and developing a product team

· Prior knowledge & experience with Procurement, Payment platforms and SAAS solutions is preferable

· Proven ability to identify customer and business needs, translate into features, and communicate a product roadmap to gain buy-in throughout the organization

· A balance of technical and business operations knowledge with proven ability to drive solutions

· Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment

· Independent and self-motivated, capable of executing under uncertainty with multiple priorities, in a fast-paced environment

· Passionate about new technology and finding ways to apply it to enhance the user experience

· Experience working with engineering teams, architects, and designers to deliver new features in an agile delivery environment. Strong project management and presentation skills with the ability to work in a dynamic, time-critical environment.

· People leadership experience with demonstrated ability to drive results, delegate, develop and coach a team of direct reports

· Bachelor's degree or equivalent combination of education and experience preferred

*Second Shift

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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