American Express

Manager-Digital Product Management

Posted On

Aug. 22, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Sept. 29, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

As a Digital Product Manager with Strategy Transformation & Capabilities (STC) team within Global Services Group (GSG), you will be responsible to deliver outstanding user experience for Amex front line colleagues by building capabilities on front end as well as back-end Amex platforms for global fraud and card servicing working closely with Business partners on enterprise initiatives.

In this role, you will have the following challenging and engaging experience

Lead product vision and product roadmap
Deliver portal capabilities on Amex platform for specialists to service customer concerns.
Build rules and workflows for Servicing concern management
Work across enterprise initiatives to improve Specialist experience in resolving Fraud Concerns and to modernize end to end servicing journeys.
Lead day to day product management which includes Product Feature Definition, Refinement and Solution, Product Backlog prioritization in line with Product and Program Roadmaps.
Work with Strategy, Operations, Engineering and Product Stakeholders across LOB/Business Units and Enterprise teams in support of overall product management.
Lead Product capabilities Market Launch, Controlled Deployment, Ramp up support for business value delivery.
Lead and support Senior Leadership Program Updates and reporting.
Analyze problems and make quick decisions

Minimum Qualifications

Customer Centric and Product Approach
Proficient in Microsoft PowerPoint, Excel and tools like Jira/Rally, confluence etc.
Deep knowledge of Product / Project Delivery and Agile processes
Experience leading complex change and dealing with cross functional partner teams
Enterprise Thinking
Product/Capabilities exposure
Writing and defining Requirements

Preferred Qualifications

MBA or equivalent post-graduation is preferred along with over 10 years of relevant experience.
SAFe or Agile or Project Management certifications
Product Ownership and/or product management experience
People Leadership Experience
Knowledge and Experience of User Experience (UX) capabilities and Back-end Platform Capabilities
Large Program/Project Experience
Experience managing complexities and Multiple partner ecosystems

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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