American Express

Executive-Relationship Management

Posted On

July 22, 2024

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Sept. 29, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The incumbent will be responsible for managing Digital Acquisition for India Market. The position is accountable to effectively manage the third-party employee who are focused on onboarding the prospects digitally.

Key Responsibilities:

Ø Lead a team of 10 -15 third party Customer Care Professionals managing digital acquisition for India market.

Ø Responsible for delivery of all Colleague, Customer and Shareholder metrics.

Ø Lead, coach and develop third party Team Members.

Ø Develop and maintain strong relationships with business partners across the Network.

Ø Ensure effective third-party governance is in place and maintained on an ongoing basis.

Ø Develop strong interfaces with Operations to understand and contribute to Card approval process and deliver through partnership with New Accounts a high-end customer experience

Ø Ensuring highest levels of controls and compliance are adhered to while meeting sales targets

Minimum Qualifications

Ø customer-focused and result-oriented and possess strong relationship and networking skills.

Ø Good command over communication and ability to leverage relationships across various stakeholders to drive results

Ø Good Thought Leadership for driving broad level strategies.

Ø Strategic and Analytical focus.

Preferred Qualifications

Ø People leading experience preferred

Ø Excellent communication, facilitation and presentation skills.

Ø Operating autonomously and making complex decisions in situations of ambiguity and time pressure

Ø Should not be on counseling at the time of applying.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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