American Express

Senior Analyst-Control Management

Posted On

Jan. 22, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 16, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the USCS Control Management Risk ID & Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag high risk themes for intervention and control enhancement.

USCS is looking for a Sr. Analyst of Risk ID & Assessment focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units and functional areas.

The Sr. Analyst, US Consumer Services Risk ID & Assessment:

Assist in additional identification of risks throughout business processes and systems (along with business process owners)
Facilitate Business Units in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)
Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
Support thematic risk reporting (levels, trends, causes)
Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)
Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)
Support risk management practices within the business
Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring
Maintain risk profiles and an updated risk register(s)
Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Demonstrated experience to perform thematic analysis identifiable through complaints data, both on new OBR launches/changes and on a regular basis (e.g. monthly) to identify OBR fulfillment issues
Knowledge of Amex fulfillment systems, CPG guidelines, analytical mindset, demonstrated ability to drive projects requiring deep analytical thinking
Ability to identify data trends and insights with Governance Team, Product owners, and other relevant key stakeholders.
Demonstrated ability to explore new capabilities (e.g., NLP, ML) to detect patters and trends that could further strengthen the monitoring eco-system.
Project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Proficiency in excel, SQL and data visualization tools like Power BI or Tableau

Preferred Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:
- Supporting identification of operational risks throughout business processes and systems
- Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
- Supporting independent control monitoring, including identification of control improvements
- Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
- Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
- Knowledge of Complaints Program Governance guidelines & trend-based indicators shall be an advantage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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