American Express

Senior Manager - Operations

Posted On

Feb. 20, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

March 16, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Disbursements and Travel & Expense Program Management.

Key responsibilities:

Lead Quality reviews across multiple payment processes covering all four regions i.e., APAC, EMEA, US and LACC, and ensuring strong quality checks .
Drive operational efficiency and maintain high accuracy and productivity standards for the team
Be skilled at prioritizing in a fast-paced environment
Be a key leader for sharing insights, better practices, and control enhancements across payment processes
Train, guide, and coach a diverse team in achieving robust process expertise and an ability to challenge the status quo
Partner via excellent collaboration skills with multiple stakeholders across business processes, and exhibit a clear understanding and knowledge of processes reviewed and overseen
Provide control advisory and guidance to stakeholders through strong and clear communication skills

Critical Success Factors:

Demonstrate a quick learning curve on understanding business processes within Payment Operations and be a key partner in driving process accuracy
Experience in leading teams across multiple business processes.
Ability to build strong working relationships, operate in large cross-functional teams, and influence colleagues to drive an enhanced control environment
Ability to communicate and interact effectively at all levels in the organization
7+ years of relevant industry and risk management experience

Minimum Qualifications

Degree in Finance, Business, Risk Management, or related field

Preferred Qualifications

Experience in Process oversight and controls to focus on process risk reduction as well as Operational efficiency
Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs),

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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