American Express

Director-Digital Product Management

Posted On

Feb. 25, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 20, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

BU & LOB Description:

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for ensuring that we attract and engage the right prospects and fit them with the right products that serve their needs.

We are looking for a passionate, talented, and adaptable strategic thought leader to craft and deliver program initiatives across acquisition experiences that enable our customers to apply for American Express’ products with the least amount of effort, wherever and however they choose to apply. The role will initially lead a team of subject matter experts in solution design, user-facing capabilities and product operations bringing together key stakeholders and decision makers across various Product, Technology and BU partner teams. This role will engage and collaborate with teams across the Enterprise to identify opportunities for centralizing processes, build, scale and maintain capabilities and tools to reduce journey friction, support journey teams’ goals, improve efficiency and reduce time to market. The leader will be responsible for establishing an enterprise platform vision, enhance the product roadmaps, and ensuring teams & products evolved in-line with the platform strategy. The role will communicate regularly with Directors and Vice Presidents across organizations to effectively bring others along while holding teams accountable to the broader strategy.

You have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making, and for digital innovation. You enjoy being challenged and being part of a collaborative, diverse, and inclusive team, and you seek every opportunity to learn.

Role & Responsibilities:

As Director, International Prospect Experience and Personalization Platform you will:

· Define the foundational acquisition journey (starting with shopping experience) product vision, strategy, and roadmap for International Markets.

· Define, build, and maintain capabilities to deliver offer and content personalization roadmap for international market to improve application rates.

· Manage anti-gaming capabilities to ensure profitable acquisition of new prospects for international markets.

· Continuously improve the application experience and develop innovative features to reduce friction, drive up complete/approval rates and generate incremental revenue.

· Plan and lead the migration of markets from the legacy applications to the dynamic application experience by setting up a program.

· Owning key stakeholder relationships across journey experience, compliance, engineering, and program management.

· Owning product discovery by forming hypotheses, defining objectives and key results, and assessing options that best balance cost-benefit to achieve defined outcomes.

· Engage, lead, and develop a global team of Product Owners, Analysts and User Experience Designers

· Continuously identify opportunities for customer experience improvement through analytics and experimentation and by keeping up to date with industry, competitor trends and best practices.

· Partnering with Solution Managers to define scalable solutions that meet current and future product needs.

· Delivering your goals and outcomes throughout the product lifecycle, partnering with Release Train Engineer to manage cross-team dependencies.

· Improving efficiency of planning and delivery by contributing to process and working practice improvements.

Minimum Qualifications:

· Ability to manage and drive complex and high-profile projects end-to-end and provide regular communications to a diverse set of stakeholders and senior leaders

· Experience with design thinking, consultancy and effective storytelling to enable collaboration with partners

· Extensive Product Management experience in an Agile environment (7+ years) and with Data products and platforms.

· Proven ability to craft, drive, and maintain a product vision, strategy, and prioritized backlog.

· Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.

· Ability to influence stakeholders at and above band level based on aligned principles, data driven analysis, and appropriate escalation

· Ability to coach and motivate a product team and foster a diverse and inclusive team culture, encouraging input from all team members.

· Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.

· Experience running cross-team Discovery for new products and product enhancements.

· Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes is a plus.

· A good balance of technical knowledge and business acumen.

· Minimum: Bachelors degree. Masters degree or MBA is a plus

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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