American Express

Analyst-Planning

Posted On

March 20, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 13, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

As a forecasting and business planning analyst, you will be part of a team responsible for the development and execution of world class forecasting and planning models and contribute to our Global Capacity & Contact Management’s innovative transformation. These modeling techniques will be developed with regular utilization of decision science, data analysis and innovative solutions required to deliver value and drive accurate outcomes while enabling and ensuring strong service levels across GSG.

The analyst will partner with and manage a large set of stakeholder relationships across the Global Services Group and effectively collaborate with Finance, Operations, and MIS partners while effectively providing accurate long term planning forecasts. The ideal candidate must demonstrate effective communication and analytical proficiency, strong attention to detail and math aptitude, enjoy a fast-paced environment with ability to operate cross-functionally and deliver on shared objectives.

Main Responsibilities:

Develop, integrate and maintain accurate long term volume forecasting models
Partner with Global Planning Teams to create, communicate, and coordinate workforce plans required to achieve servicing levels and shareholder targets
Establish and maintain strong relationships with Business stakeholders, ensuring regular communication and feedback on plan execution
Provide business analysis, strategic insights and planning support to evaluate and prioritize short/long-term opportunities across the GAPN organization
Collaborate and effectively partner with multiple functional teams to acquire and apply knowledge of business growth initiatives, risk/financial concerns and/or process optimization programs
Demonstrate thought leadership to solve business problems using quantitative statistical techniques
Drive transformational change and support analytical advancement
Interrogate, question, and validate key inputs and data outputs

Minimum Qualifications:

Bachelor’s degree or equivalent experience in Computer Science, Engineering, Mathematics, Statistics related fields
Demonstrated experience with Advanced Excel / Power Query / Power BI / SQL / Python
Demonstrated ability to synthesize large data sets into actionable insights
Demonstrated experience in driving results in a matrixed and global organization
Strong analytical and problem-solving skills with clear thought leadership demonstration
Ability to work flexible hours

Preferred Qualifications:

Demonstrated experience with Forecasting / MIS Reporting / Automation

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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