American Express

Director – Privacy Metrics, Reporting & Issue Management

Posted On

March 20, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 20, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 70,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

American Express is on a multi-year journey to enhance our focus on Privacy compliance as well as Customer data handling and transparency. As part of this journey, EDGP is establishing the Global Privacy Center of Excellence. The Director, Privacy Metrics & Reporting will sit within the newly formed Privacy center of excellence to define and implement metrics to measure the operational efficacy of AXP’s privacy processes and controls, as well as monitor operational risk events for privacy themes. This role will coordinate across business units and markets to set common reporting guidelines and report on aggregate results for the enterprise, as well as identify thematic opportunities to enhance the privacy enhancement backlog through the analysis of operational risk events.

Primary Responsibilities

Work with partners in the Global Privacy Center of Excellence to enable a metrics program that adequately measures adherence to new and existing policies, standards, procedures, and controls as applicable
Collaborate with the Global Privacy Office, General Counsels Office, and key business partners to define how we will measure the operational efficacy of privacy at American Express
Work across business units to define reporting norms and best practices, while gathering business unit metrics that adhere to those norms
Use the privacy metrics framework to identify risk and inform solutions and prioritization for work within the Global Privacy COE
Collaborate with control management and the Global Privacy Office in the second line to inventory and evaluate operational risk events and identify opportunities for privacy enhancements across the enterprise

Qualifications:

A strong strategic approach with 8+ years prior experience including implementation of metrics and reporting programs
Strong knowledge and experience defining and implementing tracking for KPIs, KRIs, and other metrics to measure program success
Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.
High degree of organization, individual initiative and personal accountability and resiliency.
Excellent communication skills with a demonstrated ability to engage, influence, and
encourage partners and stakeholders to drive collaboration and alignment.
Proven ability to manage multiple demands successfully within a matrixed organization.
Track record of creating and leading strong cross-functional teams.
Enjoys solving large and complicated problems.
Ability maintain a positive, ‘can-do’ attitude

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Jobs at Gurugram

Amazon

Data Engineer, IN Customer Fulfillm…

Freshers/Experienced

Gurugram, Haryana

Director – Privacy Metrics, Reporting & Issue Management Apply Now

Job Description

Jobs at Gurugram

More Jobs at American Express

Actively Recruiting Companies at Gurugram, Haryana

Director – Privacy Metrics, Reporting & Issue Management