American Express

Director-Digital Product Management

Posted On

March 18, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

May 4, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description:

The Global Operational Risk & Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. The GRC Platforms and capabilities team within GRC is responsible for building and implementing innovative technology solutions for risk management.

We are seeking a Director of Product Management to become part of our global team. This is a team of dreamers and realists using their creative and analytical chops to design and build world class platforms. These platforms are the heart of American Express’ Risk Management function.

This position is within the GRC Platform and Capabilities team within Global Risk and Compliance Line of Business. The Director of Data Product Management position will provide day to day strategic support in implementing the risk management framework to safeguard GRC owned data assets and ensure compliance with relevant regulations. This is a highly visible and strategic position within the company.

Role & Responsibilities:

· Own the platform/product or EPICs end-to-end.

· Collaborate with business partners and colleagues in defining vision, strategy and roadmap

· Establish and maintain and comprehensive data solution leveraging existing data management frameworks to support multiple GRC applications

· Establish and maintain reporting and analytical capabilities to support outcome assessments, metric monitoring and insight generation

· Enable cross-functional collaboration with stakeholders such as Risk, Compliance, Privacy, Operations, Legal etc. to define solutions.

· Collaborate with engineering partners in defining system architecture and design and detailed work plan

· Be a storyteller and clearly articulate the why, what, and how of the product or feature

· Define and articulate business metrics and targets for initiatives and platforms and own ongoing monitoring and improvements

· Collaborate with Federated Data offices in defining the roadmaps for creation of controls around the data consumed by GRC applications

· Establish standard processes for data discovery and stewardship to help rationalize the data needs across various GRC applications

· Maintain software product roadmap that closely aligns with the strategy

· Work closely with the Technology team to develop, test and deliver the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping.

· Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment.

· Anticipate program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery

· Understand and apply new trends and competitive best practices into requirements and team method of work

· Lead and mentor product managers in aligning roadmap and user stories into the Backlog

Minimum Qualifications:

· 10+ years of Product Management experience in the data and analytics capabilities space driving product implementation in an iterative approach

· 5+ years of experience in driving data discovery, data stewardship and profiling process

· Experience in large scale data application build leveraging native Google services such as Google Cloud Notebooks, Data Sharing, and Big Query to drive effective analytics and data management

· Experience in implementing large scale BI solutions leveraging tools like Tableau, PoweBI etc

· Experience in driving effective use of cloud resources, including knowledge of cost optimization and resource allocation

· A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset

· Must have the ability to “connect the dots” between different requirements of different stakeholders

· An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles

· Experience managing multiple products/EPICs and building relationships

· Proven track record in defining winning product constructs and delivering a product vision and roadmap

· Strong leadership with the ability to influence others through relationships without authority

· Must possess a growth mindset and creative thinking skills

· Have the aptitude to zoom in to the lowest level of details and zoom out describing vision and strategy

· Must have the ability to translate problem statements and opportunities into compelling presentations using data as the foundation

· Have intellectual curiosity and be a quick learner

· Bachelor’s Degree in related field required; advanced degree in Business or Engineering preferred

· At the core of Product Management, every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

· Strategy Formulation

· Business Analysis

· Business Case Development

· Agile Practices

· Technical acumen and knowledge

· Adaptive Communication

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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