American Express

Team Member Credit & Collect-T2-II

Posted On

May 9, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 1, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Key responsibilities include but is not limited to the following:

CBU BO:

Ability To Work in A Highly Compliant, Dynamic and Research-Intensive Environment in solving credit bureau disputes
Review Accounts to Determine Appropriate Action for solving reporting dispute
Ability To Work in A Highly Compliant and Dynamic Environment
Ensure all SLAs are met across various queues, upholding efficiency, and compliance
Adhere to Company Policies and Regulatory Compliance Guidelines relevant to the business
Proven ability to drive Goals & Metrices for the process

Minimum Qualifications:

Strong Verbal & Written communication skills
Knowledge of Credit Bureau Unit Function is preferred
Graduate with minimum 1-3 years’ experience
Should possess Analytical, Decision Making and Problem-Solving Skills
Multi-skilled across card platforms/products is preferable
Demonstrated dependability/self-motivating skills
Demonstrated ability to work effectively within a team environment as well as independently
Strong Team Player with high level of integrity
Strong Knowledge to American Express Product, Policies & Procedures
Change Management Ability & Self-motivating skills
Prior knowledge of green screens, Triumph platform, CLIC tool will be an added advantage
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
Build and maintain loyalty through exceptional communication
Maintain a comprehensive understanding of Card products and CHC procedures to ensure process accuracy

Preferred Qualifications:

Strong Knowledge to American Express Product, Policies & Procedures

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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