American Express

Senior Technical Program Manager

Posted On

May 16, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 8, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This role will collaborate closely with Product, Engineers, Architects, Leadership, and other key partners deliver critical end-to-end initiatives within RDT. Delivering value-based outcomes using Agile practices and processes is key to this role, equally important is the ability to understand the products and functionality in support of platforms within Technology.

In this role you will actively drive processes and execution as part of the RDT team supporting delivery enablement. Directly support and lead engineering teams’ agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes.

· Works in partnership with Product Management and Owners, as well as the core and extended Technology teams including Architect(s), to understand the intended outcome of the program, manage delivery, and communicate progress delivery.

· Translates key business goals and enables coordination of Product Management and technology leaders and teams to drive alignment of activities to achieve desired outcomes.

· Coordinates and reviews portfolio’s end to end delivery plans.

· Supports and guides the development process, collaborating effectively across multiple cross-functional teams to skillfully execute deliverables in a timely manner.

· Dedicatedly anticipates any risks and issues during the delivery of the portfolio plan and ensure that appropriate mitigation actions are undertaken.

· Facilitates the engagement of end-to-end delivery and/or support teams, negotiating where necessary to resolve any resourcing conflicts that may arise due to availability or skill.

· Promotes continuous improvement in Technology end to end delivery processes to drive overall improvements.

· Ensures adherence of portfolio (or Platform) supported relevant compliance requirements.

· Works with the Service Delivery/Technology Operations to ensure quality and performance of program supported to achieve intended outcome.

· Drives processes and execution oversight for Agile Release Trains.

· SDLC Methodologies and Practice

Technical Skills

· Overarching understanding of technical platforms and architectural integrations.

· An understanding of technical integration to ensure alignment of technical solutions across platforms and risk mitigation.

· Work within RDT and across partner/customer teams to implement defined project plans and initiatives

· Facilitate and leads technology conversations and documents solutions

· Facilitate sprint planning meetings and other scrum ceremonies with delivery team

· Support product owners by ensuring backlog refinement and readiness

· Ensure dependency alignment across teams

· Implement the Program Increment (PI) objectives to support the strategy, vision and roadmap

· Collaborate with other Technical Project Managers (TPM) to coordinate cross-team dependencies and other teams within the organization.

· Ensure value is achieved by the team on behalf of end users

· Work with the product owner to develop a prioritize team backlog

· Create metrics driven insights into the delivery and execution of the team using relevant team level metrics

· Raises impediments, handles risks, dependencies, and resourcing needs

· Support and encourage innovation through continuous exploration

· Drive Agile team objectives

· Provide awareness of gaps, issues, risks, and opportunities across Agile teams

Minimum Qualifications

· Bachelor's degree in computer science/engineering, Business Management, or other technology field, or equivalent work experience required; Advanced degree preferred.

· 7+ years of technology delivery experience and project management with a demonstrated track record of growing responsibility.

· Experience tracking iteration progress in Rally/Jira, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met.

· Experience working in partnership with Product Owners and the core and extended team to build and prioritize the product backlog.

· Experience coaching teams to embrace the Technology SDLC process, Agile values, principles and practices, and actively inspire teams to reflect and improve their delivery capacity.

· 5 + years of experience in Agile Methodology - Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions

· Experience in Lean/SAFe Principles and Frameworks quality and testing best practices

· 5+ years relevant Program/Project Management experience

Preferred Qualifications

· Strong facilitation, executive presence and communication skills

· Experience with design and coding across one or more platforms and languages

· SPC or SA certification preferred; RTE certification

· Ability to drive value delivery

· Possess a high degree of technical savvy, with a keen ability to learn about new technology quickly and easily

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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