American Express

VP, Issue Management, Operational Risk Management

Posted On

May 22, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 15, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. The objective of the ORM Issues & Events team is to define and maintain the issues and events frameworks and programs across the enterprise.

ORM is looking for a Vice President of Issue Management to lead a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The VP, ORM Issue Management will:

· Be responsible for defining and maintaining the issue management framework and program across the enterprise ensuring consistency and thoroughness in approach

· Provide SME input into the Learning, Development & Communications plans to educate stakeholders on issues management

Develop and maintain a robust process for reporting to internal stakeholders, committees and regulatory bodies, as needed

Provide SME input / requirements into the capabilities and technology that supports issue management

· Manage and maintain processes used to record, manage, and report issues to ensure they are fit for purpose

· Ensure issues are being escalated, categorized and remediated appropriately

· Track and oversee root cause analysis conducted by the first line to ensure preventative actions are adequate

· Conduct independent reviews to validate that issues are being resolved effectively and within required timeframes

· Provide oversight on the first line with regards to identification, root cause analysis, logging of issues and facilitation of a proactive risk management culture

· Prioritize risks to ensure that root cause analysis and remediation efforts focus on the most impactful issues

Qualifications:

· Experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities

· Experience in at least one of the following: Defining and maintaining the scope of issues within an enterprise framework; Managing and maintaining the technology and processes to record, manage and report issues; Providing guidance to business unit on how to identify, root cause and log operational risk issues; Prioritizing operational risks to ensure root cause analysis and remediation efforts focus on the most impactful issues; Educating stakeholders in the business on operational risk issues management and providing feedback on their reports and corrective action plans

· In depth knowledge of banking operations regulatory requirements and operational risk reporting

· Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

· Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

· Excellent qualitative analytical skills

· Project management skills

· Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

· Proven expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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