American Express

Manager - Operations

Posted On

June 8, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 27, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the team:

Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk,

Purpose of the Role:

This is an integral role in the First Line Risk Governance team within Global Supply Management- Payment Strategy & Operations.

Responsibilities:

This role is part of the risk team within GSM payment operations. Incumbent will be responsible to drive the risk management agenda with focus on

· Business continuity management (BCP): Responsible for BCP and BIA Annual Refresh for all BCP's in scope through detailed review of the Plan and linked BIA and ensure key details are updated ie. head count, Calling Tree, Application, Manual Workaround Strategy for application/3rd party RTO. Coordinate with the central BCM team for all requirements related to BCP compliance.

· Record management: Accountable for retention and destruction of records in compliance to the ‘Record Risk Management’ policy. Establishing, maintaining and testing controls to comply with requirements for management of Official Records and Non-Records. Coordinate with the Policy owner as per requirement.

· Sanctions program: The candidate should have sound working knowledge of Bank Secrecy Act, USA Patriot Act, Office of Foreign Assets & other local market regulations applicable to Payment Operations. Support the annual review of related procedures and enhancements to the screening program through analysis of existing processes, industry standards, and regulatory requirements and guidance. Lead discussions with various cross functional teams & stakeholders like Global Sanction, LOBCOs, Global Anti-Corruption, Tech Capabilities & Product Owner, Risk & Audit, Internal/External Auditors and AXP Business Users to ensure smooth operations across the GSM process and minimize risk

· System access management: Responsible for access management and related controls for applications owned by the GSM payment Operations ensuring appropriate Segregation of Duties is maintained.

Experience and Academic Background:

· 8+ years’ experience in Risk Management and/or Business Continuity / Record management

· Strong understanding of American Express products, services, and organizational structure

· Proven success at executing Risk Frameworks

· Ability to see the big picture with attention given to critical details and identify gaps.

· Demonstrated ability to successfully manage multiple priorities under pressure.

· Strong business acumen and demonstrated thought leadership

· Proven ability to adjust quickly to shifting priorities and provide clarity in ambiguous situations.

· Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA) or certifications are advantageous

Leadership Skills:

· Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization.

· Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.

· Ability to communicate key risks to colleagues, business partners, and senior leaders.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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