American Express

Associate - Digital Product Management

Posted On

June 6, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 29, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The objective of the GS Automation Governance Role is to ensure timely identification, response, and resolution of risk events and issues to minimize impact overall impact, as well as to prevent recurrence through effective remediation and lesson learning.

GS is looking for an Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Assoc-Digital Product Management --The Analyst, GS Automation, Governance Role will:

· Collaborate in E2E root cause analysis to address repeated issue types within the ORE/CAP/PRSA/RCSA governance framework to identify any risk at a program level for a compliance standpoint.

· Collaborate on investigation and conduct root cause analysis to address repeated issue types

· Perform quality assurance on project documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis).

· Work closely with the Issue Management /PRSA / RCSA/BCP Team and determine controls from an overall process / journey standpoint to determine accurate controls are implemented.

· Working closely with the overall Automation Team and assisting on the below:

1. Tracking & reporting progress

2. Program level dash board

2. Validating resolution efficacy and mitigation with required controls

3. Communicating status updates to internal & external stakeholders

4. Working closely with LOBCO & OE teams across for accurate compliance closure activities

· Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process.

· Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes.

· Support review of components of the End-to-End project documentation journey to ensure compliance

· Perform sample testing of specific issues to ensure resolution is complete and effective

· Review data used in preparation of detailed reports on issue status, trends, and outcomes

· Support sharing insights, better practices, themes, etc. across the enterprise

· Working closely with the BCP team to ensure that the program is covered under the BCP guidelines creating awareness at a program level.

Required Qualifications:

· 1-2 Years experience in Governance (e.g., within Risk ORE/CAP/PRSA and Internal Audit function) Understanding of critical operational risk management lifecycle activities

· Project management, communication, PowerPoint, excel and interpersonal skills

· Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

· Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]

Preferred Qualifications:

· Bachelor's Degree, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.

· Experience in at least one of the following:

· Scoping, prioritizing, and support remediation of operational issues

· Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types

· Assisting of quality assurance on documentation of operational risk issues and events

· Recommendation of remediation strategies for operational risk issues and events

· Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability

· Supporting the BU E2E issue resolution process from a control management standpoint

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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