American Express

Manager - Colleague Experience Group (Oracle HCM)

Posted On

Feb. 18, 2026

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

March 15, 2026

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Description:
The Colleague Experience Group (formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The organization builds and operates products and services to enable CEG and the business

The Colleague Administration team serves as the operational engine behind HR services, providing end-to-end back-office support to the Enterprise for self-service and operational requests throughout the colleague lifecycle. They ensure the smooth execution of core CEG processes, colleague data transactions and organizational changes in the core HR system as well as processing high-volume administrative tasks.

The successful candidate will play a pivotal role in leading the team that ensures the accuracy, efficiency, and compliance of CEG transactions and colleague data across the Enterprise as we as serve as a critical operational backbone for core HR systems and processes. By maintaining high standards of accuracy and responsiveness, the team contributes directly to organizational efficiency, compliance, and employee satisfaction.

Key Responsibilities:

· Oversee and ensure the execution and maintenance of colleague data transactions within platforms such as Oracle HCM, upholding data integrity across all HR processes.

· Collaborate with internal stakeholders and external vendors to guarantee accurate and timely processing of transactions and effective process execution throughout the colleague lifecycle.

· Ensure all changes and transactions adhere to internal policies and external regulatory requirements, setting the standard for compliance within the team.

· Uphold and enhance process documentation standards, supporting internal and external audits through robust and accurate record keeping.

· Lead the team responsible for processing operational and organisational change requests in Oracle HCM, ensuring consistency and quality in delivery.

· Act as the primary point of contact with internal servicing, technology, product teams and vendors, driving the smooth resolution of complex cases.

· Present insightful reporting and data analysis to senior leadership to inform roadmaps, identify trends and shape continuous improvement plans

· Manage relationships with vendors for outsourced HR operations, ensuring service quality, compliance, and alignment with internal standards.

Minimum Qualifications:

· Experience in leading and managing a high performing HR operations/back-office team in a matrixed, HR Shared Services environment

· Demonstrated experience and understanding of cloud core HR platforms, such as Oracle, SuccessFactors and Workday (Oracle preferred)

· Ability to communicate and influence across stakeholders, cross functional teams and geographical boundaries

· Strong attention to detail and data integrity

· Ability to interpret and apply HR policies and procedures

· Experience in managing operational workflows and escalations

· Strong problem solving and analytical skills

· Demonstrated ability and confidence in working with data and analysis to identify trends and opportunities

· High proficiency in MS tools such as Excel and PowerPoint

· Familiarity with regulatory, compliance and risk management concepts within the HR operations landscape

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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